Deliver fast, personalized service and support across channel
No matter voice, chat, SMS, or instant message platforms such as Facebook Messenger, WhatsApp, WeChat, and LINE. Interactive with customer most comfort channel and store in the platform. The staff has the right information for a specific customer to build up the same unified experience.
Optimize resources and make staff more efficient
Microsoft Dynamics 365 for Service can help to make improve customer experience by helping staff to predict, detect, troubleshoot and resolve issues that customers may encounter. Assigning the work to related staff to improve the personalized experience.